Shipping Policy
This policy explains the production, delivery, and terms related to the shipment of SENS products.
1. Manufacturing of products
All products are handmade and created to order.
The usual production deadline is:
1–3 business days for individual products
3–7 business days for larger orders, sets, or wedding gifts
If additional time is required for production, the buyer will be informed in advance.
2. Delivery throughout Macedonia
Delivery is made via courier service to the address specified in the order.
Delivery throughout Prilep: 1 working day after production
Delivery throughout Macedonia: 1–2 business days after production
The delivery price is according to the courier service's price list and is paid by the buyer upon receipt.
3. Payment upon delivery
Payment is made in cash to the courier upon receipt of the package.
The buyer must be available by phone on the day of delivery.
4. Package check
The buyer should check the package upon receipt:
If the package is visibly damaged, it is returned immediately to the courier.
If the product is broken or faulty, our Refund Policy applies.
5. Unclaimed Shipments
An unclaimed shipment incurs shipping and return costs.
If the shipment is not picked up without notification, the buyer will bear the costs.
Resending is possible only by prior agreement.
6. Data accuracy
The buyer is responsible for accurate:
first and last name
address
phone number
SENS does not assume responsibility for untimely or incorrect delivery due to incorrectly entered data.
7. Delays
Minor delays are possible due to:
weather conditions
holidays
unexpected circumstances in the courier service
SENS cannot influence delays after the shipment is handed over to the courier.
8. Contact
For information regarding delivery:
📧 sens.candles.mk@gmail.com
📞 +389 77 532 313