Privacy Policy

This Privacy Policy explains how SENS collects, uses, and protects the personal data you provide through our website. By using this website, you agree to this policy.

1. What data do we collect?

When filling out an order or contact form, we may collect the following data:

First and last name
Phone number
Email address
Delivery address
Order content or special request
Attached photos (optional)

We do not collect sensitive data or financial information, as payment is made upon delivery.

2. How we use data

We use your data exclusively for:

processing your order
contact you for details, changes or confirmation
delivery organization
answering questions you submit through forms

SENS does not sell, rent or share personal data with third parties except when necessary for delivery (courier service).

3. Who has access to your data

Only they have access:

SENS (for order processing)
Courier service (only name, phone number and address – required for delivery)

No one else has access to your data.

4. Data storage

We store data on the Wix platform, which uses industry standards for security.

Data is kept for as long as necessary to process orders and keep records (up to 12 months).

The buyer may request deletion of data at any time.

5. Your rights

As a user you have the right to request:

access to your data
correction of incorrect data
complete deletion of data
restriction of processing

To exercise these rights, please contact us at our email.

6. Cookies

Our website may use essential Wix cookies to improve functionality (e.g. analytics, page loading, security).

We do not use third-party marketing or tracking cookies.

7. Data security

Wix provides SSL encryption and security measures to protect data.

Although we strive to guarantee maximum security, no system is 100% impenetrable.

8. Changes to the Privacy Policy

SENS reserves the right to update this policy at any time.

Any changes will be posted on this page.

9. Contact

For questions regarding privacy or personal data, please contact us:
📧 sens.candles.mk@gmail.com
📞 +389 77 532 313